4.3.2.4a Manage Payment Arrangement : Manage Payment Arrangement Detailed Process Model Description
Manage Payment Arrangement Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the Manage Payment Arrangement business process, including:
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1.0 Search for Customer
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1.1 Analyze Eligibility and Negotiate PA
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1.2 Determine and Populate Payment Arrangement Details
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1.3 Request Add Payment Arrangement
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1.4 Create Payment Arrangement SA
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1.5 Add Payment Arrangement Alert
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1.6 Transfer Debt to Payment Arrangement SA
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1.7 Update Original SAs - PA Balances and Set Recurring Charge
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1.8 Create To Do Entry
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1.9 Manage Severance Process
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2.0 Update Payment Arrangement SA Status to Active
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2.1 Create Customer Contact
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2.2 Review Pending Start Payment Arrangement
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2.3 Request Activate SA
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2.4 Review Payment Arrangement
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2.5 Make Changes
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2.6 Update Payment Arrangement
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2.7 Transfer Debt to/from Original SAs - Payment Arrangement SA
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2.8 Initiate Cancel Payment Arrangement
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2.9 Cancel Payment Arrangement
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3.0 Cancel Associated Adjustments to Transfer Debt Back to Original SAs
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3.1 Evaluate PA Cancellation
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3.2 Request Cancel Adjustments and Update Balance
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3.3 Cancel Adjustments and Reflect Changes to Balance
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3.4 3.3.2.4 CC&B Stop Non-Premise Based Service
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3.5 Cancel Bill Segment- 4.2.2.12 CC&B Manage Payment Arrangement Charges
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3.6 Cancel Payment- 4.3.1.1 CC&B Manage Payments
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3.7 Initiate Cancel Payment Arrangement SA
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3.8 Cancel Payment Arrangement SA
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3.9 Initiate Break Payment Arrangement
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4.0 Update Payment Arrangement to Broken
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4.1 Synch Current Balance and Payoff Balance for PA SAs
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4.2 Transfer Remaining Debt to Original SAs
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4.3 Update Payment Arrangement SA to Pending Stop Status
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4.4 Create Broken Payment Characteristic for Payment Arrangement SA
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4.5 Highlight for Review by Credit and Collection
1.0 Search for Customer
Reference: Manage Payment Arrangement Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to Start a Payment Arrangement, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer.
Entities to Configure
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Installation Options
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Installation Options - Control Central Alerts (Installation Options - Control Central Alert Algorithms)
Available Algorithms
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PERS-INFO-LF (PERS-INFO) - Person Information, Installation Options
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CI_PERS-LF (PERS-INFO) - Main name (alternate name)
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LAST,FIRST (NMFM-VALFMT) - Person Name Validation
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